Here are answers to the most common questions about our tour programs. For anything else, feel free to get in touch with us.
What is your cancellation and refund policy?
In short: a full refund if you cancel 72 hours or more before the tour, a $35 cancellation fee if you cancel within 72 hours, and no refund within 24 hours or for a no-show. See our full cancellation and refund policy for details, including rescheduling, weather conditions, and group bookings.
Do I need to book, or can I just show up?
Yes, booking is required to guarantee your place on all tours.
Bookings help us determine how many guides we need to keep our groups enjoyable and well-managed, and let us notify you of any changes to the tour due to weather or other factors that might affect it.
Are there any extra fees on top of the listed price?
No, we don’t charge any extra fees or fuel surcharges.
The listed price is the final price you’ll pay, tax included.
How does payment work?
There’s no online checkout on this site. Most of our programs are quoted on request: you send us your trip details through the quote form or by phone/WhatsApp/email, and we confirm the final price and details with you in writing before anything is booked.
The payment method and timing (deposit or payment in full) are agreed with you when the booking is confirmed, and clearly communicated before you pay anything. A small number of our flagship programs display a verified starting price on the site itself, but even then the final price is confirmed with you directly based on group size, season, and the services you choose.
Do I need a visa to visit Albania, Kosovo, Montenegro, or Bosnia & Herzegovina?
Visa and entry requirements depend on your nationality and the specific countries on your itinerary, and they can change, so we’re not able to state a general rule here that applies to everyone. Making sure your passport and any required visa are valid for your trip is the traveler’s own responsibility.
If you let us know your nationality and planned route when you request a quote, we’re happy to point you toward the right official sources to check before you book.
Is airport pickup included?
It depends on the specific program – each tour page lists its own arrival details (starting city, transportation) under the program information. Many of our multi-day programs are built around an airport arrival and include the pickup as part of the route; for others, it can be arranged as part of your custom quote.
Tell us your flight details when you request a quote and we’ll confirm exactly what’s included for your specific program.
What hotels and transportation do you use?
Each program page lists its accommodation and transportation as a guideline example of the standard we work with, not a fixed guarantee — the exact hotel and vehicle depend on availability, group size, and the season at the time of booking.
If you have a specific hotel category or transportation preference in mind, mention it in your quote request and we’ll do our best to match it.
Do you have programs suitable for children and families?
Yes – many of our programs are marked as suitable for families, alongside options built for couples, groups, or solo travelers. You can browse family-friendly programs directly from our Family travel style page.
If you’re traveling with children, mention their ages in your quote request so we can flag anything on the itinerary (long hikes, late transfers) worth planning around.
Can I book a program that combines more than one country?
Yes – alongside our single-country programs, we run a dedicated range of Combined Programs that link two or three of our destinations (for example Albania & Kosovo, or Albania, Kosovo & Montenegro together) into a single continuous route.
Each country’s own destination page also lists any combined programs that pass through it, in a section separate from its single-country programs, so you can compare both options side by side.
Do I need to print a receipt to show the guide?
We understand you may not have access to a printer while traveling, so there’s no need for a printed copy.
You will, however, need to show ID matching your booking along with the order number sent to you by email as soon as your booking is confirmed.
What is the cost of a private tour?
Private tour pricing varies by destination, number of days, and group size, so we need a few details to give you an accurate price. Reach us by phone or WhatsApp at +966569966896, or through our quote request form, and we’ll get back to you with a custom quote.
What should I wear?
Wear whatever is comfortable for you.
We recommend sturdy, comfortable walking shoes — trail shoes, boots, or sneakers all work well.
Layered clothing and moisture-wicking fabrics are a good idea to stay dry and comfortable.
What should I bring with me?
You don’t need to bring much – remember our trips are fully guided and inclusive.
We recommend clothing appropriate for the season, and a day bag for extra snacks and water.
Will we still hike if the weather is rainy or stormy?
Yes, we hike in rain, snow, wind, and whatever else nature decides to throw at us.
After all, we’re here for the adventure!
If conditions are genuinely unsafe to continue, the tour will be rescheduled or its route adjusted under our weather and force majeure policy.
You’ll be notified during the week of your trip if there are any weather-related changes.